Cancellation & Refund Policy

1. Cancellation of Subscription:

Users have the right to cancel their subscription to Gradly at any time without incurring penalties or fees. This flexibility allows users to manage their subscription according to their needs and preferences. The cancellation process is user-friendly and can be easily initiated through the user’s account settings on the Gradly platform or by reaching out to our responsive customer support team. Upon submitting a cancellation request, users will maintain access to Gradly’s premium features and educational content until the end of the ongoing billing cycle. This ensures that users can fully utilize their subscription benefits until the paid period concludes.

2. Exceptions to Refunds:

Gradly adheres to a strict non-refundable policy regarding subscription or course fees. Once a user pays for a subscription or course, whether monthly or annually, the payment is considered final, and refunds are not granted under normal circumstances. This policy applies regardless of when the cancellation request is made within the billing cycle. Users are encouraged to evaluate Gradly’s services and offerings before committing to a subscription to ensure they align with their educational goals and expectations. It is important to note that while users have the freedom to cancel their subscription at any time, the decision to cancel does not entail a refund of previously paid fees.

3. Refund Request Process:

Given the non-refundable nature of subscription or course fees, Gradly does not entertain refund requests. This policy is designed to maintain fairness and transparency in our subscription model. Refund denial applies to various scenarios, including instances of non-usage, dissatisfaction with services, accidental renewals, or other reasons. Users are encouraged to proactively manage their subscription status, such as canceling before the renewal date if they no longer wish to continue using Gradly’s services. Our customer support team remains available to assist users with the cancellation process, address any concerns, and provide guidance on account management.

4. Contact Information:

Our dedicated customer support team plays a crucial role in assisting users with any inquiries related to cancellations, account management, or other support matters. Users can easily reach out to us via email, phone, or through our online support portal. We are committed to providing timely and effective support to ensure a positive user experience. Clear and accessible communication channels empower users to seek assistance or clarification as needed, fostering trust and reliability in Gradly’s services.

5. Policy Updates:

Gradly reserves the right to update or modify the cancellation policy as necessary to align with evolving business needs, industry standards, or regulatory requirements. Any changes to the policy will be communicated to users through various channels such as platform announcements, email notifications, or updates on our official website. Users are encouraged to stay informed about policy updates to understand their rights and responsibilities regarding subscription management. By using Gradly’s services and subscribing to our platform, users implicitly acknowledge and agree to abide by the terms outlined in the cancellation policy, as well as our broader terms of service and privacy policy.

6. Legal Compliance:

Our cancellation policy is designed to comply with applicable consumer protection laws and regulations governing digital subscriptions and transactions. We prioritize transparency, fairness, and compliance to uphold user trust and maintain ethical business practices. Users are encouraged to review the policy and seek clarification if needed to ensure a clear understanding of their rights and obligations within the Gradly platform ecosystem.